Refund Policy

This Refund Policy applies to purchases of ProMyPic, operated by ProMyPic.

Our approach

We want you to be happy with your headshots. Because each order incurs a real image-generation cost once processing begins, refunds are handled on a case-by-case basis with a focus on making things right when the results don't meet a reasonable professional standard.

How to request a refund

Use the "Request a refund" option on your results page, or contact us at promypic@gmail.com, within 14 days of your purchase. Please describe what went wrong so we can review your order.

Processing

Approved refunds are issued to your original payment method through our payment provider. When a refund is issued, the generated images associated with the order may be removed as part of processing.